Improve Order Accuracy to Reduce Refunds and Loss of Revenue from Customer Churn
1 out of every 10 orders has an issue
Inaccurate orders caused by packing errors and assembly errors have a negative impact in two ways:
Refunds to customers which on average range from 5% to 10%
Customers who churn as they are fed up with their order being wrong and switch to another brand
Satis Order Accuracy Module
Helps in real-time the correctness of the items while packing the order.
Cameras monitoring food packing
Real-time alerting on remaining and incorrect items
Dashboard displaying items being packed per order
Reduce no. of refunds
Reduce loss of revenue from customer churn
Benefits and Impact
The financial benefits are significant. Improving Order Accuracy by 40% saves £100k per store per year as a result of less refunds and improved customer satisfaction.